Returns & Exchanges

Returns & Exchanges – Bealls

In-Store Returns & Exchanges:

• Returns with receipt within 60 days will be refunded to the original method of payment.
• Returns without a receipt require a photo ID (state issued driver's license or ID, passport, military ID). Refund will be issued as an in-store merchandise credit for the current selling price of the item.
• Returned Merchandise must be in its original condition and packaging (unused, unwashed, and unworn) with original price ticket/tags.
• Debit cards using a PIN will have the option to receive cash back.
• Returns purchased by a Crypto Currency Purchase will be refunded to an in-store credit with or without a receipt.
• Returns are accepted at bealls, and Home Centric for purchases made at bealls, and Home Centric locations. This includes gifts return with a gift receipt. Note: gift returns without a receipt will receive an instore credit for the current selling price of the item.
• Returns are accepted at Bealls Florida and Reel Legends for purchases made at Bealls Florida or Reel Legends Stores. This includes gifts returned with a gift receipt. Note: gift returns without a receipt will receive an instore credit for the current selling price of the item.
• Visit help.bealls.com/Rewards for information regarding reward return credits.

Mail Returns on In-Store Purchases:

We are happy to accommodate your merchandise return by mail if you are unable to return to the store in which you made the purchase. In order to do so:

• Please include a full copy of your purchase receipt.
• Include your first and last name and mailing address.
• Returned Merchandise must be in its original condition and packaging (unused, unwashed and unworn) with original price ticket/tags.
• Customers are responsible for all return shipping and handling fees.
• Please allow 14 business days for your return to be processed by our Return Center.
• Mail-in returns will be refunded by a corporate issued check sent to the mailing address submitted by you within 10-14 days after the return is processed.
• Mail returns to: Bealls Return Center, 1806 38th Ave East, Bradenton, FL 34208-4708.

Online Order Returns:

• You may return purchases made from our website within 60 days of receipt of your order.
• Shipping & handling charges are non-refundable.
• We apologize as we do not offer an exchange program for online orders. Follow the return instructions below, then place a new order for the desired items from the BeallsFlorida.com, bealls.com or homecentric.com. The new order may include shipping and handling charges.
• If you received a damaged, defective or incorrect item:
  • Contact a Guest Services Associate through Live Chat at help.bealls.com · Email Guest Services at GuestServices@bealls.com
  • Call Guest Services at 800-683-8655 during supported business hours (Monday-Saturday 9am-6pm and Sunday 10am-5pm EST.
  • Provide your order number and item SKU number from the original bealls Order Acknowledgement email or packing slip.
  • In certain cases, we may ask for a picture of the damaged/defective item or packaging to determine next steps and/or to improve our processes.
  • We ask that you do not incur costs to reship defective or damaged items back to bealls prior to receiving further instructions from Guest Service.

Mail Returns on Online Purchases:

• Online order returns by mail should be sent to: bealls.com Returns Center, 1806 38th Avenue East, Bradenton, FL 34208-4708.
• Circle the item numbers of the items you are returning on the packing slip.
• Returned Merchandise must be in its original condition and packaging (unused, unwashed and unworn) with original price ticket/tags.
• We recommend ensuring your package and ship it via a trackable shipping method. Bealls does not assume responsibility for lost or damaged packages or the whereabouts of your package in transit.
• bealls will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
• You will receive an email notifying you when we have received your return and credited your account. Please Note: it may take a full billing cycle for the credit to appear on your credit card statement.
• If you are returning a gift that was bought by another guest, the original purchaser will receive a credit for the return on their credit card after the item is returned to our Return Center unless specific highlighted instruction is included to issue an E-Gift Card to the recipient's email address.